Privacy
Policy
1. Introduction
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our application and informs you about your privacy rights and how the law protects you. Polaris Edge Pte. Ltd. (“Company,” “we,” “our,” or “us”) is committed to complying with the applicable data protection regulations, including Singapore’s Personal Data Protection Act (PDPA), the General Data Protection Regulation (GDPR), and ISO 27001 requirements.
We use your personal data to provide and improve our services. By using the application provided by Polaris Edge, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Scope
This Privacy Policy applies to Polaris Edge Pte. Ltd., with its headquarters located at 31 Boon Tat Street, #02-01, Eagles Center, Singapore (069625), and covers how we handle personal data in connection with the use of our application and services provided through it.
3. Definitions
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Account: A unique account created for you to access our services or parts of our services.
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Affiliate: An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
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Device: Any device that can access the service, such as a computer, cellphone, or digital tablet.
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Personal Data: Information that relates to an identified or identifiable individual.
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Service Provider: Any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate services on behalf of the Company, to provide the service, perform services related to the service, or assist the Company in analyzing how the service is used.
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Usage Data: Data collected automatically, either generated by the use of the services or from the service infrastructure itself.
4. What Data We Collect
4.1. Personal Data
While using our application, we may ask you to provide personal data, which may include but is not limited to:
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Full name
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Email address
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Phone number (optional)
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Company information (name)
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Job title and role within your company
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Preferences and interests related to our services
4.2. Usage Data
We collect information that your device sends whenever you use our application, including:
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Your device's IP address
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Time and date of your use
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Device information, including type and operating system
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Features used, time spent on features, and other analytical data
5. How We Use Your Personal Data
We use your personal data for various purposes, including:
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To provide and maintain our application.
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To manage your account and provide customer support.
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To contact you regarding service updates, changes, or promotions.
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To analyze usage and improve our application.
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To comply with legal obligations and resolve disputes.
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To process transactions.
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To personalize your experience and deliver content relevant to your interests.
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To conduct marketing and promotional activities.
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To perform internal business analysis and market research.
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To enhance security, prevent fraud, and ensure the safety of our users.
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To conduct internal research for technological development and market analysis.
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To ensure data minimization by collecting only the information necessary for the specific purposes outlined in this Privacy Policy.
6. Sharing and Disclosure of Your Data
We may share your personal data with:
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Service Providers: To facilitate services, monitor usage, and provide support.
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Business Partners: For joint promotions or collaborative services.
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Law Enforcement: When required by law or to protect the rights of Polaris Edge.
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Corporate Transactions: In the event of a merger or acquisition, your data may be transferred as part of the transaction.
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Affiliates: We may share your data with our affiliates, subject to their own Privacy Policy.
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Professional Advisors: We may share your data with our lawyers, accountants, and other professional advisors where necessary to obtain advice or protect our rights.
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Advertising Partners: We may share your data with advertising networks to provide you with personalized advertisements.
7. Data Retention
We will retain your personal data for one month after deactivation of your Polaris Edge account, and Usage Data for one month after deactivation of your Polaris Edge account. We retain data only for as long as is necessary for the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting obligations. After this period, we will securely delete your data in accordance with applicable laws and best practices for data destruction.
8. Security Measures
We take appropriate security measures to protect your personal data from unauthorized access, alteration, or destruction. These measures include encryption, access controls, and regular security audits. We implement firewalls, secure servers, and encryption protocols to protect your personal data. While we strive to use commercially acceptable practices to secure your personal data, we cannot guarantee its absolute security.
9. Data Transfers
Your information may be processed at our operating offices or in other locations where involved parties are located. We take reasonable measures to ensure adequate protection of your data in compliance with applicable privacy laws.
10. Third Party Privacy Policies
Our services may include links to third-party websites or services, or we may use third-party service providers for various purposes such as analytics, data storage, compliance, and customer relationship management. This Privacy Policy does not apply to the use of such third-party services. These third parties may collect, use, or disclose your personal information according to their own privacy policies. We encourage you to read the privacy policies of each third-party service you interact with.
Below is a list of third-party vendors and service providers we use:
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Zoho
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Purpose: Customer relationship management (CRM) and email services.
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Privacy Policy: Zoho Privacy Policy
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Amazon Web Services (AWS)
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Purpose: Cloud infrastructure and data storage.
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Privacy Policy: AWS Privacy Notice
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Cockroach Labs
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Purpose: Database management and services.
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Privacy Policy: Cockroach Labs Privacy Policy
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Drata
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Purpose: Compliance automation and security monitoring.
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Privacy Policy: Drata Privacy Policy
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Cookies used by such third parties will only be applicable on their respective websites or services and not on the Polaris Edge application.
Cookies collected on the Polaris Edge website will only be used by Polaris Edge for purposes related to the website and not for our application. You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.
11. Your Rights Under GDPR
If you are located in the EU, you have the following rights with respect to your personal data:
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Right of access: You have the right to request copies of your personal data.
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Right to rectification: You have the right to request that we correct any information you believe is inaccurate.
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Right to erasure: You have the right to request that we erase your personal data, under certain conditions.
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Right to restriction of processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
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Right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
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Right to withdraw consent: You have the right to withdraw your consent at any time where we rely on your consent to process your personal data.
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Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable laws.
If your data is transferred outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses or other legal mechanisms.
12. Children's Privacy
Our application is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.
13. Security and Vulnerability Reporting
In addition to our security measures, Polaris Edge engages in a responsible disclosure program that invites users to help identify potential vulnerabilities. If you become aware of a vulnerability, please report it to us at securities@polaris-edge.com. We also encourage you to notify us if you notice any errors or issues related to personal data disclosure.
14. Data Minimization and Limitation
Polaris Edge follows data minimization and purpose limitation principles, meaning we collect only the necessary data for specific purposes as outlined in this Privacy Policy. We limit the processing of data to what is necessary for providing our services effectively while ensuring compliance with applicable laws.
15. Automated Decision-Making
Polaris Edge does not use automated decision-making processes that could significantly affect users. If any automated decision-making processes are implemented, users will be informed, and appropriate safeguards will be put in place.
16. Marketing Communications
Polaris Edge may use your personal data to send you marketing communications about our services or events that we believe may be of interest to you. You may opt out of these communications at any time by following the instructions provided in each communication or by contacting us at contact@polaris-edge.com.
17. Privacy Policy Updates
We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Continued use of our application after changes are posted constitutes your agreement to the revised Privacy Policy.
18. How to Contact Us
If you have questions or concerns about our use of your personal data, you can contact us at:
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Email: contact@polaris-edge.com
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Address: 31 Boon Tat Street, #02-01, Eagles Center, Singapore (069625)
19. Complaints and Dispute Resolution
If you have any concerns or complaints regarding how we handle your personal data, please contact us using the details provided above. We will work with you to address your concerns and resolve any issues you may have. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.
20. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Singapore.